Returns

Refund Policy

Shop with confidence at Scurry Home knowing that if for any reason you are not satisfied with your Scurry Home & Paper order, you can return or exchange for up to 30 full days from purchase. Please email us at hello@scurryhome.com making note of your order number, your details and whether you would like a refund, or to exchange the product along with the reason why.  

We're unable to accept any returned items unless you have emailed us first. If any of your goods arrived damaged, it will help to speed things up if you can send photographic evidence with your email.

 For change of mind returns or exchanges, your product needs to be:

1.         In perfect brand new condition

2.         Have swing tags, labels and original packaging intact

2.         Sale items can only be returned if the item is faulty.

 

We can not accept returns on worn, damaged or otherwise non-saleable products unless they arrived to you damaged or faulty. Postage isn’t refunded for change of mind return and exchange.

Please note: strictly no refunds available on e-gift cards.

 

How to exchange or return via post is detailed below.

 

Refunds for damaged, faulty or incorrect items

If your order arrives damaged, product is faulty or if it was supplied incorrectly, you can choose to have the items replaced or refunded. We’ll also cover the cost of postage for new items (or refund original postage cost if you ordered online).

In this case, please contact us on hello@scurryhome.com before sending your order back so that we can approve the return.  You will be refunded in full for the postage you've paid.

 

How To Exchange an Item 

1.         Place and pay for a new order on the website to secure the item you are exchanging. This way you are guaranteed to get the item before it gets sold and we can ship it out to you immediately.

2.         Send back the items you are exchanging.

3.         When we receive your returned items we will process a refund for them within 3 business days. Except where the goods were damaged, faulty or incorrectly supplied only the item will be refunded, not initial postage.

For a couple of extra pounds we recommend that you purchase the registered post option so that if your package goes missing you can track it down. (As you are the sender in this case we do not have the authority to track down the parcel).

 

How To Return An Order 

1. Fill out the return form below, securely package up the return items and include the completed return form in the package.

2. Take your item to the post office – we recommend you opt for the 'registered post' option over the counter at the post office. This is so that if your package goes missing you can track it down with registered post. (As you are the sender in this case we don’t have the authority to track down the parcel).

3. When your return arrives we will refund your order (excluding postage) within 3 business days of receiving it. Where the return is because the goods were damaged, faulty or incorrectly supplied we will also reimburse you any postage. We’ll send you an email to let you know and funds will then show up on your statement within 1-5 business days.

 
We're only able to offer refunds or exchanges for unused or faulty items returned to us within 30 days. 


Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@scurryhome.com.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Your UK statutory rights are not affected by our returns policy.
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Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@scurryhome.com.
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